Room didn't lock, felt unsafe during stay.

my family and i had a great time during our stay. the staff went above and beyond to help us, especially rigoberto and marcos, making us feel welcomed. the breakfast was outstanding, with a huge variety of options that kept everyone satisfied.

rooms lacked individual ac controls

The staff was friendly and helpful. The indoor pool was warm and clean, perfect for a family. The location near a park kept my kids entertained. Breakfast was enjoyable, with fresh fruit and yogurt. I would stay here again.

I really appreciated the warm and friendly atmosphere throughout the hotel, especially in the lobby areas which were beautifully decorated, making it easy for me to navigate as a senior and feel comfortable during my stay.

More seating in common areas would be beneficial.

I stayed at Krystal Urban for a few nights. The staff felt genuinely friendly and attentive throughout my visit. My room was comfortable with a good layout, but I noticed there were no fridges, which was frustrating. The breakfast had a nice variety, but a few more non-spicy options would be great. The indoor pool was clean and warm, perfect for a family activity. On the downside, I noticed some maintenance issues. My door wouldn't lock properly, and it took time to address it. Limited seating in common areas made it tricky to find a place to relax. The location near the park was nice, keeping my kids entertained. Overall, my experience had bright spots but also areas that could use improvement.

Request a room away from the main entrance for a quieter stay, as the hotel can become busy during peak hours.

I had an awesome stay where I loved the cozy indoor pool and got to unwind in the jacuzzi after exploring the area. The room was comfy and clean, making me feel right at home, although the breakfast choices were a bit lackluster for my taste. Overall, I’d definitely recommend this place, just maybe eat out for breakfast! 😊

This place suits me perfectly! Great wi-fi, a fitness center, and friendly staff. On my first stay, they helped me choose a taxi. Highly recommend trying the delicious buffet. I’m coming back for my next city trip!

We loved how spacious our room was and enjoyed the warm pool. The breakfast was diverse and tasty, especially for my wife who appreciated the non-spicy options.

The lighting situation around the mirrors in the room leaves a lot to be desired, making tasks like applying makeup a bit of a hassle. Additionally, the pool area felt a bit grimy, with too much bleach overpowering the atmosphere, leading us to cut our swim short. Some mechanical issues also arose, such as a noisy vent fan that made the bathroom feel cramped and an AC unit that struggled to keep things cool in warmer weather.

enjoyable walking distance to parks and attractions

The staff were super helpful, recommending great places to visit, and I loved that Parque Central Hermanos Escobar was just over 3 km away, making it perfect for a refreshing walk in nature during my stay.

Couples looking for comfort

The room was really spacious, and I loved the giant windows that let in so much natural light! The bed was comfortable, and we were impressed by the warm, cute service we experienced from the staff!

It wasn't exactly a bargain, but you know, it was still acceptable for what we got.

Great service and comfortable beds

I had a cozy stay with a very comfortable bed and helpful staff who greeted me every time. The hotel is close to the US consulate, making it convenient for my trip. They offered efficient air conditioning and Wi-Fi, which made my experience enjoyable. One area of improvement would be to enhance the breakfast options for a more diverse selection.

a fantastic stay with incredible staff and a delightful breakfast buffet that kept us coming back, especially for non-spicy options like my wife's favorites

Amazing people, great atmosphere, delicious food.

Not too bad 😂

The pool was closed the entire time, and the gym was kinda lame. I even found hair in my donut at breakfast, ugh. It’s close-ish to the consulate. still had to grab a Didi to get anywhere. Would not come again, going with Holiday Inn Express next time.